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Project manager’s general skills - 5 days

BENEFITS

  • Gain knowledge about role and responsibilities of a project manager within a project and organization
  • Improve soft skills in accordance with PLINC concept:
      Problem solving and decision making
      Leading
      Influencing
      Negotiating
      Communicating
  • Improves cooperation between project manager and project environment (line managers, sponsors, clients, contractors)
  • Improves efficiency and confidence of project manager

 

PROGRAM

The scope of the training course

Part I. Problem solving and decision making

 

  • Analytical and creative thinking
  • What is problem?
  • Problem solving stages
  • Creative problem solving techniques
  • Analytical problem solving techniques
  • Case studies - common issues in projects

Part II. Leading

  • Management styles
  • Sources of power of the project manager.
  • Soft skills of the project manager
  • Team building - techniques, tools, activities.
  • Team development
  • Teamwork assessment
  • Feedback and communication
  • Conflict management
  • Resources management.

Part III. Influencing

  • Basic notions: influence zones, power, manipulation.
  • The basic rules of influencing
  • Rhetoric and argumentation
  • Active listening

Part IV. Negotiating

  • Analysis of the situation
  • Positional negotiations vs negotiations based on interests
  • Styles of negotiations.
  • BATNA.
  • Typical negotiating situations in projects

Part V. Communicating

  • The set of rules for effective communication
  • Active listening
  • Questions
  • Assertiveness
  • Communication styles
  • Non-verbal communication
  • Communication planning
  • Formal and informal communications
  • Contemporary communication media
  • Information distribution in the project
  • Constructive feedback
 
Wracam
address
ul. Królewska 65a/1
PL 30-081 Kraków
telephone
+48 600 990 910